How to request deletion of your Aibiz account and data.

1. Submit a deletion request

Email support@aibiz.id with the subject “Account/Data Deletion Request”. Use the email address connected to the account whenever it remains accessible.

• Include your name, account email, organization or healthcare-provider name, and the Aibiz product used.
• For Meta integrations, include the Aibiz application and the connected business, Page, Instagram account, or WhatsApp Business number where known.
• State whether the request concerns a user account, Meta connection, specific data, or all data eligible for deletion.
• Do not send passwords, OTPs, access tokens, complete medical records, or sensitive documents unless requested through a secure procedure.

2. Identity and authority verification

Aibiz may request additional verification to prevent unauthorized deletion. A workspace owner or administrator may need to approve deletion of an organization account, integration connection, or jointly managed data.

• We request only evidence proportionate to the risk and scope.
• Patient requests involving care data are normally coordinated with the healthcare provider that delivered the care.
• Where Aibiz acts as processor, we will assist or route the request to the authorized data controller.

3. WhatsApp, Instagram, Facebook, and Meta

A request may cover disconnecting an integration and deleting data received by Aibiz through Meta permissions, including account identifiers, channel configuration, stored tokens, webhooks, stored messages or media, and operational metadata under Aibiz's control.

• Removing an app in Facebook or Meta settings stops future access but may not delete data already stored by Aibiz; email a deletion request to complete the process.
• Deletion by Aibiz does not delete data independently retained by Meta or message recipients.
• Data required for security, audits, disputes, or law will be restricted and deleted after its retention period ends.

4. EMR and healthcare data

Deleting an EMR user account does not always delete medical records. Medical records may be controlled by the healthcare provider and subject to legal duties concerning retention, integrity, audits, and patient rights.

• A user account may be disabled or deleted while preserving identity in required audit trails.
• Patient-data deletion requests are assessed with the healthcare provider acting as data controller.
• Where deletion is not permitted, access will be restricted and the requester will receive an appropriate explanation.

5. Outcome of the request

After verification, Aibiz will assess the relevant systems, workspace, integrations, and data. Actions may include closing an account, revoking access, disconnecting an integration, deletion, anonymization, or restriction of processing.

• We may request more information when the scope is unclear.
• We will notify the requester when processing is complete or explain why some data cannot be deleted.
• Backup copies may remain until the backup cycle expires and are not used for ordinary operations unless required for recovery or a lawful obligation.

6. Deletion contact

Send every account or data deletion request to support@aibiz.id. Include the product and account context so the request can be routed correctly.